Privacy Policy
Last updated: August 24, 2024
Askbud Inc. (“Askbud”) provides an AI-powered support solution that assists Merchants in enhancing customer engagement and increasing conversion rates.
To deliver these services, Askbud collects personal data from Merchants and their prospective and paying customers (collectively, “Customers”). By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent to our collection, use, and sharing of your information as described in this Privacy Policy.
Your privacy and the privacy of all our users are very important to us. Please read this Privacy Policy to learn how we handle your personal data.
What This Privacy Policy Covers
This Privacy Policy covers how we handle Personal Data when you access or use our Services. “Personal Data” refers to any information that identifies or relates to a particular individual and includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.
Personal Data
Categories of Personal Data We Collect
The following chart details the categories of Personal Data that we collect and have collected over the past 12 months:
| Category | Examples | Shared With |
|---|---|---|
| Identity and Profile Information | First and last name, Email address, Phone number, Mailing address, Password | Merchants, Service Providers, Parties You Authorize |
| Transaction Information | Order details, Mailing address, Mailing contact information | Merchants, Service Providers, Parties You Authorize |
| Online Identifiers | Unique identifiers such as account names and passwords, Security questions and answers | Service Providers, Parties You Authorize |
| Payment Information | Credit card number, Payment card type, Bank account and routing number, Billing address | Service Providers, including Stripe |
| Web Analytics | Web page interactions, Non-identifiable request IDs, IP addresses | Service Providers, Parties You Authorize |
| Device IP/Data | Device ID, Domain server, Type of device/operating system/browser | Service Providers, Parties You Authorize |
| Other Identifying Information | Information submitted in emails, messages, survey responses, or uploaded content | Merchants, Service Providers, Parties You Authorize |
Sources of Personal Data
We collect Personal Data about you from the following sources:
- You — When you provide information directly, create an account, use our Services, or contact us.
- Third Parties — Merchants may provide information to complete transactions. Analytics vendors help us understand how you interact with the Services.
Business Purposes for Collecting Data
- Providing & Improving Services — Account management, order processing, support, personalization, security, and product development.
- Marketing — Marketing and selling the Services.
- Correspondence — Responding to inquiries and sending communications per your preferences.
- Legal Requirements — Fulfilling legal obligations, protecting rights and safety, enforcing agreements, resolving disputes.
We will not collect additional categories or use collected data for materially different purposes without notice.
How We Share Your Data
- Merchants — Identity and transaction information for completing sales.
- Service Providers — Hosting, security, support, and payment processors (including Stripe).
- Analytics Partners — Traffic and usage analytics.
- Authorized Parties — Third parties you access through the Services.
Tracking Tools & Opt-Out
The Services use cookies and similar technologies to recognize your browser, analyze trends, and improve our Services. We use Essential, Functional, and Performance/Analytical cookies.
You can manage cookies through your browser settings. Visit allaboutcookies.org for more information.
Data Retention
Askbud retains Personal Data for as long as you use the Services and as necessary to fulfill legal obligations, resolve disputes, and enforce agreements.
Security
We use appropriate technical and organizational measures to protect Personal Data. No system is 100% secure. If you believe your data has been compromised, contact us at support@askbud.ai.
International Data Transfers
Askbud is based in Canada. Data may be transferred to other countries. By using our Services, you consent to the collection, transfer, storage, and processing of your data.
Changes to This Policy
We may revise this Privacy Policy. Material changes will be communicated via the Services or email. Continued use indicates acceptance.
Contact
Questions? Email us at support@askbud.ai.